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Kaabil Talents is hiring experienced candidates for a Blended Process role in Gurgaon. This is an excellent opportunity for professionals looking to build a career in the BPO industry while working in a professional corporate environment with attractive salary packages, performance incentives, and long-term growth opportunities.
If you have at least six months of experience in customer support, voice process, or a blended process and are looking for your next opportunity, this position could be the right fit for you.
Job Summary
Job Role: Customer Support Executive
Process Type: Blended Process (Voice + Non-Voice)
Location: Gurgaon (GGN)
Job Type: Full-Time
Work Mode: Work From Office
Joining: Immediate
Salary & Benefits
Selected candidates will receive an attractive compensation package that includes:
Salary
- ₹26,000 In-Hand
- ₹30,000 CTC
Additional Benefits
- Monthly Performance Incentives up to ₹8,000
- Retention Bonus up to ₹60,000
- Both Side Cab Facility
- Professional Corporate Environment
- Career Growth Opportunities
Actual salary and incentives may vary according to company policy and performance.
Eligibility Criteria
Candidates applying for this position should meet the following requirements:
- Minimum 6 months of BPO or relevant customer support experience.
- Good communication skills.
- Comfortable handling both voice and non-voice interactions.
- Basic computer knowledge.
- Professional attitude and customer handling skills.
- Willingness to work from the office.
- Comfortable working in rotational shifts.
Process Details
This is a Blended Process, which means your work may include both voice calls and non-voice activities such as chats, emails, or back-office support depending on business requirements.
Candidates should be flexible and comfortable handling different types of customer interactions.
Job Responsibilities
As a Customer Support Executive, your responsibilities may include:
- Handling customer queries through calls and written communication.
- Providing accurate information to customers.
- Resolving customer concerns professionally.
- Maintaining high-quality customer service standards.
- Updating customer information in company systems.
- Following company processes and compliance guidelines.
- Working towards individual and team performance goals.
Required Skills
The ideal candidate should possess:
- Excellent communication skills.
- Customer service mindset.
- Good listening skills.
- Basic typing and computer knowledge.
- Problem-solving ability.
- Positive attitude.
- Ability to work under pressure.
- Teamwork and adaptability.
Work Schedule
Working Days
- 5 Days Working
Shift
- Rotational Shifts
Weekly Off
- Rotational Offs
Transportation Facility
To make commuting easier for employees, the company provides:
- Both Side Cab Facility
This benefit is available according to company policy and shift timings.
Interview Process
The recruitment process consists of the following stages:
Round 1
HR Interview
Round 2
Operations Interview
Round 3
Assessment
Candidates who successfully clear all rounds will be considered for immediate joining.
Why Apply for This Job?
This opportunity offers several benefits for candidates looking to grow in the BPO industry.
- Attractive salary package.
- Monthly performance incentives.
- Retention bonus up to ₹60,000.
- Immediate joining opportunity.
- Five-day working schedule.
- Company-provided cab facility.
- Stable corporate work environment.
- Career growth opportunities.
- Exposure to voice and non-voice customer support.
Who Should Apply?
This role is suitable for:
- Candidates with at least six months of BPO experience.
- Customer Support Executives.
- Voice Process Executives.
- Non-Voice Executives.
- Blended Process Professionals.
- Individuals seeking Gurgaon-based BPO jobs.
- Candidates looking for immediate joining.
Frequently Asked Questions
Is prior experience mandatory?
Yes.
A minimum of six months of relevant experience is required.
Is this a work-from-home position?
No.
This is a work-from-office opportunity located in Gurgaon.
What type of process is this?
This is a Blended Process involving both voice and non-voice customer support.
Are incentives included?
Yes.
Performance-based incentives of up to ₹8,000 are available as per company policy.
Is transportation provided?
Yes.
The company provides both-side cab facility for eligible employees.
What are the working days?
Employees work five days a week with rotational weekly offs.
Is immediate joining available?
Yes.
Candidates who successfully complete the recruitment process may join immediately.
How to Apply
Interested candidates can share their updated resume with Kaabil Talents for profile review.
Contact Number
7017890403
Before applying, please ensure your resume includes your latest contact details, educational qualifications, work experience, and relevant skills.
About Kaabil Talents
Kaabil Talents is a recruitment and career guidance platform dedicated to helping job seekers connect with verified employment opportunities across India. Along with recruitment services, we provide resume guidance, interview preparation, communication skill development, and job readiness programs to help candidates build successful careers.
Disclaimer
Kaabil Talents helps candidates connect with suitable employment opportunities and provides recruitment support throughout the hiring process. However, applying for a job or submitting your resume does not guarantee interview selection or employment. Final hiring decisions are made solely by the recruiting company based on their recruitment process, eligibility criteria, business requirements, and interview performance.
